Privacy Policy

How We Handle Your Data

Last updated: October 23, 2024

Hoitsu operates as a boutique software consultancy. This policy explains how we collect, use, and safeguard personal data when you browse our website, contact us, or work with us.

We only request the information necessary to respond to inquiries and deliver our services. We will never sell or rent your personal data.

Information We Collect

We collect personal information that you voluntarily provide when you submit the contact form or otherwise reach out to us.

We also capture technical information about how you interact with our site to maintain performance and detect issues.

  • Contact details such as your name, email address, company, and the project description you share with us.
  • Operational data like IP address, browser type, device information, and pages visited, collected through our hosting and analytics provider Vercel.
  • Email metadata (delivery status, timestamps) generated when we send or receive messages via our email partner Resend.

How We Use Your Information

We use the information we collect strictly to operate and improve our services.

Specifically, we process your data to respond to inquiries, plan engagements, deliver proposals, monitor site reliability, and maintain security.

  • Communicating with you about your request or project.
  • Scheduling consultations and preparing statements of work.
  • Analyzing aggregate traffic patterns to improve our content and performance.
  • Preventing abuse, troubleshooting issues, and keeping our systems secure.

How We Share Your Data

We do not sell or rent personal data. We only share information with trusted service providers that help us run our business or when required by law.

  • Infrastructure partners such as Vercel (hosting) and Resend (transactional email), who process data on our behalf under contractual safeguards.
  • Professional advisors such as legal or accounting partners when necessary to comply with obligations.
  • Authorities if we are legally compelled to disclose information to protect rights, safety, or comply with regulations.

Data Retention

We retain contact requests and related correspondence for up to 18 months to support follow-up conversations and maintain accurate business records.

Aggregated analytics data that does not identify individuals may be stored for a longer period to understand trends and improve our services.

Security

We take reasonable technical and organizational measures to protect personal data, including encrypted transport (HTTPS), access controls, and vendor due diligence.

While no method of transmission is perfectly secure, we review our practices regularly and limit access to personal data to personnel and partners who need it.

Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port the personal data we hold about you.

  • Request a copy of the data we maintain about you.
  • Ask us to update or delete your information.
  • Object to certain processing or withdraw consent where processing is based on consent.
  • Lodge a complaint with your local supervisory authority.

If you have questions about this policy or want to exercise your rights, email hey@hoitsu.com.

Privacy Policy | Hoitsu